Shipping policy


We provide shipping Australia-wide.



Shipping Service Providers: Australia Post

 

Handling Time

To make sure you get to make your own bubble tea as soon as possible, we strive to process all our orders as quickly as possible.

 

Delivery To Australia

We use Australia Post as our delivery partners.

Standard shipping can vary from 3 to 12 business days (WA and NT), but in most cases, you should allow approximately 5 business days from the shipping date. 

All postage orders are supplied with a tracking number to help you keep track of your delivery.

AU Standard Shipping: $13.95 flat rate for all orders 

Free Shipping: Orders over $129

AU only Express Shipping: Please contact us on info@mykitts.com if you would like to upgrade to express shipping service.

 

 

Can I change the shipping address after the order is placed?

Please contact our team and they will follow it up for you.
IF your order has not been shipped yet then we can change it for you.

 

What if I want to return an order?

You can organize a return of the items in order to process a refund for you as long as the following conditions are met:

  • The returned item(s) must be sealed and in brand new condition;
  • There must be proof of purchase(eg. receipt or order number); and
  • Any return postage and initial postage will be covered by the buyer.

 

What if my order got returned?

If you have not collected your order from the Post Office and the order got returned to us.
Buyer will need to pay for postage again for the order to ship out again.

 

All return orders will need to be confirmed with us by email. If return is accepted, we will provide the return postal address. You must provide us with the tracking number.

Please note that any return postage must be covered at the customer’s expense.

 As soon as we receive the item(s), the refund can be initiated to the payment details used to make the initial order.


Notes:

– These are estimated delivery times only, actual times will vary depending on your location.

– In case of delay, please ensure all delivery information is correct.